COMMUNITY & ENVIRONMENT - Implementation

3.2.4 Grievance mechanisms

Does the company have a grievance mechanism and/or a whistleblowing / ethics hotline to enable everyone (employees and members of the local community, including children) to report about human rights impacts in the community and impacts on the environment?

Scoring options

  • 10: Yes, the company has a formal human rights grievance mechanism and/or whistleblowing / ethics hotline to enable everyone (employees and members of the local community, including children) to report about human rights impacts in the community and impacts on the environment (e.g. the information on the mechanism is included in the annual report and/or code of conduct)
  • 5: The company has a whistleblowing / ethics hotline but it is unclear if this channel is used for submitting human rights grievances in the community and environmental impacts, or it’s only open to employees
  • 0: No, the company does not have a formal human rights and/or environmental impact grievance mechanism

Rationale

If the larger community has the opportunity to lodge grievances with a company, there is a higher probability for misconduct to come to light. This opportunity should be available for human rights and community concerns as well as for example corruption.

What are we looking for?

A statement that makes clear that children’s rights or other human rights issues can be reported to a dedicated hotline/grievance mechanism. It should be clear that the mechanism is available to more stakeholders than employees/suppliers.
GRI standards ref: 103-2

Methodology

Corporate Sector & Children’s Rights
Benchmark Series

To methodology overview

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