Reporting Best Practice
Telefónica
Within Grievance Mechanism
Telefónica
Indicator:
1.2.2 Grievance Mechanism
Impact area:
Governance & Collaboration
Sector:
Technology and Telecom
Industry:
Telecommunications
Country (HQ):
Spain
About our best practice examples
Our Reporting Best Practices have been selected from among companies that have scored 10 on a specific indicator according to the Corporate Sector and Children’s Rights Benchmark methodology. They are offered as examples for reference and inspiration, and are not intended to represent the best, or only, approach to a particular issue.
Scroll down to read the company disclosure, and find out why their reporting gained the maximum score on this indicator.
Reporting Best Practices
Why highlighted?
Why did this company score 10 on this indicator?
Telefónica’s example has been highlighted as a best practice because it provides clear, accessible, and comprehensive grievance channels for all stakeholders (including external community members) to raise human rights concerns.
Why are we highlighting this company as a good example?
The mechanisms are available 24/7, support multiple languages and anonymous reporting, and are governed by clear internal procedures. This demonstrates a strong commitment to transparency, inclusivity, and accountability in addressing human rights impacts.
Go to the indicator question.
From the company’s public reporting
Company disclosure
“Remediation of adverse impacts- The Queries (Responsible Business) Channel and the Whistleblowing Channel are the mechanisms available for raising queries related to the Company’s code of ethics and conduct and reporting any irregularity or act in breach of the law or internal regulations, respectively. These channels allow stakeholders to inform the Company of any issues related to actual or potential adverse impacts on human rights and the environment that may arise in Telefónica’s own operations and throughout the value chain. They are available to all stakeholders 24/7 through institutional and commercial channels. They are available in multiple languages and support anonymous reporting, if desired. These channels are managed in accordance with the internal procedures established in Queries Channel Management Regulations and Telefónica’s Internal Information System Management Policy, respectively.”
The indicator question
Does the company have channels available for internal and all external stakeholders to raise concerns about human rights impacts in its own operations or the value chain?
This is the question we ask when assessing companies on implementation of indicator 1.2.2, Grievance Mechanisms.
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